If you have a maintenance contract and this is an emergency please call the number on your contract to reach your technician directly.
We are excited to help you and want to make sure you are taken care of ask quickly as possible. There are several easy ways that you can ask for help
Open or track a help request here.
This is the best way to ask for Non-Emergency assistance. We will respond to your request as quickly as possible and you will receive a tracking number that you can use to check the status of your request.
Open a support request via phone
You can call us at 718-608-6146 and have one of our technicians open a request for you. They will give you a tracking number that you can use on our website's help desk section to track the progress of your request.
Remote Technician Support
Our technicians can help you remotely as long as your internet connection is still working. We recommend trying this first as it is a much more cost effective way to resolve minor or non-emergency requests.
Quick help and remote service rates will apply. See our rate page for more information
Follow these simple steps:
- Call us at 718-608-6146 to have a technician standing by.
- Click here or click the orange button below to start the remote helpdesk.
- Allow the application to run.
- Sit back and relax.